Utility Billing and Customer Service Representative

Kitsap Public Utility District #1
Job Description
Job Title          :   Customer Service Representative I
Reporting To   :   Assistant Manager
Department     :   Customer Service
Job Type          :   Full-Time
Pay Range       :   $33,381  - $51,684 per year DOE, subject to reevaluation in 3 months

Benefits           :   Full competitive benefits package
Location          :   Poulsbo, WA Monday – Friday, varying hours between 7:30 am – 5 pm,

                            with occasional overtime hours as needed                                                             
Duties and Responsibilities:

  1. Directly assist customers through various interactions: face to face, by phone, by electronic emails responding to account and billing inquiries and adjustments, requests for service and other issues related to water utility services.
  2. Routine accounting work processing the receipt of customer payments via mail, in person and online and the posting of cash receipts utilizing utility software, invoicing and accounts receivable documentation, maintenance and reconciliation.
  3. Process utility meter readings, connects/disconnects of service, customer inquiries regarding water consumption, leaks and service requests.
  4. Proficient use of basic computer applications using computer to prepare documents, data entry, and e-mail.
  5. Manage the customers’ accounts; including set up the new account, utility billing, adjustments, finalizing account and any additional billing required.
  6. Basic clerical work including, but not limited to, typing, filing and organizing, record keeping, basic mathematics and accounting techniques.
  7. Communicate effectively, both orally and in writing with customers, co-workers and others providing feedback and strong problem solving skills.
  8. Record the details of every taken action; as well as the complaints, comments, and inquiries from the customers, and maintains confidentiality of information.
  9. Works effectively under pressure and with frequent interruptions.
  10. Complete work and projects in a thorough and timely manner with strong accuracy and attention to detail. Understands and follows directions from supervisor and others in the company.
  11. Regular, reliable and punctual attendance with a professional manner.
  12. Performs other work related tasks, as assigned.
Academic/Work Experience Qualifications and Skills:   
  1. Education / Experience
  • Required: High school graduate
  • Two years of closely related work experience
  • Desired: College courses in and working knowledge of accounting principles, utility billing software, and computer applications.
  1. Other required Knowledge, Skills, and Abilities:
  • Ability to work in a team environment
  • Strong customer service skills
  • Intermediate-level proficiency with Microsoft Office Outlook, Word and Excel
  • Strong reading and written/verbal/e-mail communications skills
  • Accuracy and attention to detail in all work areas involving cash receipts and monetary transactions
  • Proficient use or ability to become proficient in use of 10-key by touch
Applicants must have the ability to pass a background check and drug test.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, genetic information.
Applicants need to submit a completed job application to hrfinance@kpud.org
Contact Information